Shipping policy
At Le Félin, we do everything we can to get your order to you quickly. Every order is prepared and shipped by our team or by our logistics partners.
Processing and delivery times
Our products ship directly from our suppliers’ warehouses, located in France, Europe (Spain, Germany) or China depending on the product. Your order is passed to them within 1 business day, and you receive an email with your tracking number as soon as it ships.
The exact delivery time and ship-from country are shown on each product page before purchase. As a guide, for delivery to France (from order to delivery):
• shipped from France: 3 to 8 business days
• from our European warehouses: 3 to 11 business days
• from China: 5 to 18 business days
• some large items shipped from China: up to 40 business days
Other European countries we deliver to (Austria, Belgium, Denmark, Finland, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland): 3 to 13 business days from our European warehouses, 7 to 37 business days from China. Some products cannot be delivered to every one of these countries.
United States: only products shipped from China can be delivered, in 6 to 54 business days depending on the product.
If an item in your cart cannot be delivered to your country, we will let you know and refund you in full before anything ships.
Free shipping
Shipping is free on all our products, with no minimum order, in every country we deliver to.
Order tracking
Every order comes with online tracking through the link in your shipping confirmation email.
Delays or lost parcels
If your parcel has not arrived within the stated time or seems to be lost, contact us at support@lefelin.com. We offer a quick solution: reshipment or a refund, depending on the case.
Customs and taxes
For deliveries to Switzerland, Norway and the United States (outside the European Union), customs duties or local taxes may be charged by the carrier on delivery; they are paid by the recipient.